Fulfillment Policy

Effective Date: 11/29/2024

At CUE, we prioritize transparency and customer satisfaction. This Fulfillment Policy outlines the terms for subscriptions, cancellations, refunds, and delivery of our digital services. By using our services, you agree to the policies detailed below.

1. Subscriptions

• Activation: Subscriptions are activated immediately upon successful payment processing and provide access to all features specified at the time of purchase.
• Pricing: All prices displayed on the website are in USD (United States Dollars) and are explicitly mentioned at checkout to avoid confusion.
• Renewals: Subscriptions renew automatically at the end of each billing cycle. Renewal charges will be made in USD, using the payment method saved on your account.
• Cancellation: You may cancel your subscription at any time via your account settings or through the app store where the subscription was purchased. Cancellations take effect at the end of the current billing period, and you will retain access to all features until the subscription expires.

2. Refund Policy

• Eligibility: Refunds are determined based on the extent of service usage. Extensive usage, such as conducting more than six database queries or searches, typically indicates value derived and may impact refund eligibility.
• Request Process: Users dissatisfied with the service may request a refund by contacting us directly at support@cuetheapp.com. All refund requests are reviewed individually to ensure fairness.
• Third-Party Purchases: Refunds for purchases made via Apple App Store or Google Play Store are subject to their respective policies. Requests must be submitted within 13 days of purchase.
• Exceptions: In unique situations, refunds may be provided at CUE’s discretion to ensure customer satisfaction.

3. Delivery of Services

• Digital Nature: CUE provides digital services exclusively. All features, insights, and tools are delivered electronically via the CUE app or website.
• Access: Services are available immediately upon payment confirmation. Users can access all purchased features by logging into their registered accounts.

4. Security and Payment Processing

• Third-Party Processing: All payment transactions are processed securely through Stripe, a PCI DSS-compliant payment processor.
• No Data Storage: CUE does not store credit card or payment details on its servers. All sensitive payment information is handled directly by Stripe in compliance with industry standards for encryption and data protection.
• Customer Assurance: By using CUE’s services, you can trust that your payment information is processed securely and is not susceptible to unauthorized access.

5. Promotions

• At this time, CUE does not offer any active promotions or discounts. When promotions become available, detailed terms and conditions will be displayed alongside the offer.

6. Contact Information

For questions or concerns about our fulfillment policies, please reach out to us:

• Email: support@cuetheapp.com
• Social Media: @cuetheapp
• Mailing Address:
  CUE
  651 N Broad St STE 201
  Middletown, DE 19709-6402

7. Updates to This Policy

This Fulfillment Policy may be updated periodically to reflect changes in our services or operations. Users will be notified of significant updates via email or in-app notifications. The updated policy will also be posted on our website with the effective date clearly indicated.